How to find your customers real problems
The meteoric rise of Convertelligence as Norways leading company in chatbot technology rests on coupling great user experience and machine learning. A relentless focus on the customer has been the key factor in achieving this. In his talk, Arash talked about the strategies used to set the vision and direction of his company's product development. Everything begins with the customer, meeting them, talking to them, and really digging deep to figure out the challenges they face when building complex chatbots.
Arash is the co-founder and co-chief executive officer of Convertelligence. He has a MSc in computer science, specialising in machine learning and natural language processing. His passion is creating B2B products that people actually love to use.